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Frequently asked questions

How long does the show last? Is there an intermission?

The show is divided into two parts of 40 minutes each, with a 15-minute intermission.

Can I exchange my tickets?

Tickets are neither exchangeable nor modifiable.

I bought my tickets on the Palais des Glaces website. How can I collect my tickets?

Either at the counter or via E-ticket on your phone.

I come with my child. Are there booster seats for better visibility?

The theater has booster seats.

Can we bring food into the theater?

All outside food is prohibited in the theater.

Can I film or take photos?

Photos and videos are only allowed at the end of the show.

Are there places for people with reduced mobility in the theater? How do I reserve these places?

The theater has places for people with reduced mobility.

Are there food outlets inside the room?

The theater bar is open before the show and during intermission.

From what age can a child attend the show?

For the comfort of the public, we advise you to come with children aged 6 and over.

What time do the doors open? At what time should I come ?

Doors open 30 minutes before the start of the show.

Will we be able to see Jeff or Jean-Marc in this show?

Jeff Panacloc is the writer and director of the show, but he will not be on stage this time.